Animal & Veterinary Service (AVS) Singapore Customer Care Phone number, Address, Email, EService, How to get Licence?

Animal & Veterinary Service (AVS) Singapore Address, Phone Number, Email, Hours, Website and Social Media

Enquiries and feedback on dog licensing and animal-related Contact: 1800 476 1600 

Reporting of possible scams, frauds, and impersonations of NParks Contact: 1800-471-7300

  Hours: 24 hours, Mondays to Sundays



  • Animals & Pets
  • Bringing Animals into Singapore & Exporting
  • Animal Health & Veterinarian
  • Animals in Scientific Research

How to get dog licensing in E-Service?

For Individuals

  • Login with Singpass
  • Login with PALS Account

For Organisations

  • Pet Shops/Farms, Government Agencies
  • Login with Singpass Find out more about corporate login
  • Login with PALS Account

Animal cruelty and welfare cases:


Investigations into cases of animal cruelty and poor animal welfare are challenging.

  • Lack of eye witnesses and direct evidence
  • Carcasses were disposed of, or found to be in bad condition, even before the case was reported. it makes post-mortem analysis impossible.
  • Cases not being reported for follow-up.
  • Case reports are delayed

Animal welfare and shared responsibility

To prosecute direct verifiable evidence (e.g. photographs, video etc.) and witnesses who are willing to testify in court.  the support of the public as well as animal welfare groups to provide such evidence to bring animal abusers to justice. To contact us when you come across suspected acts of animal abuse.

To provide witness to a suspected act of animal abuse:

  • Address or location of the incident.
  • Date and time of the incident.
  • vehicle number, Residential address.
  • Not be identified, try to take a photo or make a note of the suspect’s appearance.
  • Identity and contact details of all witnesses.
  • Photo or video evidence of the act.
  • The animal which the alleged act of cruelty was inflicted on is a critical piece of evidence.
  • If the animal is dead, do not dispose of or bury the animal.
  • To conduct post-mortem tests. These tests can determine the cause of death.
  • If the animal was treated by a veterinarian
  • A full veterinary report detailing the injuries sustained and treatments required.
  • A post-mortem report, if the animal had died.
  • The veterinarian who performed the post-mortem to testify in court about the findings.
  • Any physical objects found at the scene, and  related to the case.

How to Exporting Dogs & Cats?

Exporting animals for commercial purposes are required to fulfil certain requirements when bringing dogs or cats out of Singapore.

  • To Check the destination country’s import requirements
  • To import requirements are. An animal may need to undergo certain vaccinations and laboratory test
  • obtain a veterinary health certificate, before it can enter some countries.

These import requirements can be found on the website of the destination country’s relevant government authority.

How to Apply and obtain an export licence?

  • Apply for and obtain an export licence from us via GoBusiness Licensing Portal within 30 days of leaving Singapore.
  • Export licence is only valid for 30 days, it is important that you apply for it at the right time.
  • To apply for this export licence can be found here.

What are the type of licence Cost and validity

For commercial Licence

  • To import/export/transship animals, birds, eggs, and biologics
  • Licence issuance will take place two days after submission of  documents S$87 for normal service.
  • Licence issuance will take place one day after submission of documents S$174 for express service
  • This licence is valid for 30 days from the date of issue

For personal Licence

  • To import/export/tranship animals, birds, eggs, and biologics
  • Licence issuance will take place two days after submission of all completed documents S$50 for normal service.
  • Licence issuance will take place one day after submission of all completed documents S$100 for express service.
  • This licence is valid for 30 days from the date of issue.

Obtain a veterinary health certificate

  1. To obtain a veterinary health certificate by bringing dog or cat to any of licensed private veterinarians for examination.
  2. The statements needed on the certificate,  the certificate’s validity period, will depend on the destination country’s import requirements.

Required Documents:

To endorse the certificate:

  • Original completed veterinary health certificate template.
  • Vaccination records and laboratory test results
  • Application number.
  • Health Certificate submission checklist.

Online application will be approved and the endorsed certificate can be collected the next day. Be required to pay S$23 online after approval.

To apply visit here

For submission of Veterinary Certificate (Health Certificate Template)


Address: JEM Office Tower
Level 1 (next to security counter)
52 Jurong Gateway Road Singapore 608550


The Animal & Veterinary Service (AVS) is a cluster within the National Parks Board (NParks). Formed on 1 April 2019, it is the main touch-point on animal and veterinary matters in Singapore and the First Responder for all animal-related feedback.

AVS safeguards the health and welfare of animals. Singapore remains free from animal diseases of economic and public health importance, such as rabies and avian influenza through cross-boundary exchange and interdisciplinary co-operation. With comprehensive and integrated programmes through working with our human health counterparts, we continue to ensure that both animals and humans in our nation stay healthy and safe from such threats.

We also work closely with partners in the veterinary and animal-related industries to strengthen capacities and enhance competencies in animal health and welfare.

Contact AVS in Singapore on Social Media

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