Autopass Card Singapore Customer Care Contact: How to buy, usage, check balance, get refund?

What is VEP/Autopass Card?

  • Every foreign car entering Singapore needs to have a current Autopass Card and an email from LTA approving it. The Autopass Card is used to record your vehicle’s entry into Singapore and to pay all entry and exit costs when you drive your vehicle out of Singapore. It functions as an electronic Vehicle Entry Permit for foreign cars and motorcycles.
  • For all foreign automobiles entering Singapore, there is a stored-value card called the Autopass Card. It is used to pay for all vehicle-related fees and tolls and doubles as an electronic vehicle entry permit for motorbikes and foreign automobiles.
  •  It is an offense to use an Autopass Card of another vehicle.
  • Autopass card is used to pay VEP (Vehicle Entry Permit) fees and ERP (Electronic Road Pricing) Charges / Toll charges and car parking charges

How to buy / purchase an Autopass Card?

Depending on the kind of vehicle you drive, there are various ways to apply for an Autopass Card.

  • An Autopass Card costs $10, includes $4 in pre-loaded cash value, and has a $6 non-refundable card fee.

1. Motorists driving cars or riding motorcycles registered in Malaysia and Thailand can apply and pay online for an Autopass Card before driving into Singapore.

Requirements

  • Identity card or passport
  • Your employment or immigration pass card
  • Car’s registration document. If it’s not in English, a translation into English is required.
  • a current certificate of insurance for a vehicle (with third-party coverage). You must have motor insurance from a Singapore-based insurance carrier to cover the usage of your vehicle while it is in Singapore for international automobiles that are not registered in Malaysia. The insurance is available from MS First Capital Limited.
  • Your given email address will receive an email letting you know how your application is progressing. Using your application reference number, vehicle registration number, identity card, or passport number, you may also check the status of your application online.
  • After receiving LTA’s approval email for your online application, you may collect your Autopass Card.
  • For further details Check here.

Where to use an Autopass Card?

Insert your Autopass Card into the reader at the immigration booth to record your arrival and leave and to pay the necessary fees and levies when traveling through the Tuas or Woodlands Checkpoints to enter or exit Singapore.

In addition to paying admission and departure fees and charges, your Autopass Card can be used for the following things:

  • Payment for rides on public buses, MRT & LRT
  • Payment at car parks with CEPAS logo
  • Payment for ERP
  • Payment at selected retail outlets

How to use it?

How to top up Autopass Card?

A maximum of $500 can be added to your Autopass Card. You can do in the following ways:

1 Through NETS

  • Singapore Bank ATMs (DBS/ POSB/ OCBC/ UOB)
  • NETS Self-Service Stations
  • NETS Top-Up Machines located at selected car parks
  • NETS Sales & Customer Service Centre

2. Through cash

For further details check here.

How to check the Autopass Card validity?

Your CEPAS Autopass Card’s expiration date can be found via:

  • NETS App
  • NETS Self-Service Stations
  • NETS Top-Up Machines
  • Add Value Machines Plus (AVM+)
  • General Ticketing Machines (GTMs)
  • LTA’s VEP/Toll office within Woodlands or Tuas Checkpoint

How to check Autopass Card Balance and Transaction History?

  • At any NETS Self-Service Station, NETS Top-Up Machine, or NETS App, you can check the card balance on your CEPAS Autopass Card.

Your CEPAS Autopass Card’s transaction history can be viewed or printed using:

  • NETS App (up to the last 30 transactions)
  • NETS Top-Up Machines (up to the last 25 transactions)
  • NETS Self-Service Stations
  • NETS Customers Service Centre
  • Singapore Bank ATMs (DBS/POSB/OCBC/UOB) (up to the last 10 transactions)

How to get a refund for unused value on the Autopass Card?

When driving the car out of Singapore, you can request a refund for the unused value on your Autopass Card by submitting a refund application form and your Autopass Card to LTA’s office at the Tuas or Woodlands Checkpoint.

There are two options for getting your cash balance refunded:

  • A cheque is to be mailed to your provided address
  • Direct credit into a bank account in Singapore
  • Send the completed refund application form, your Autopass Card, and any necessary supporting documentation via registered mail to LTA’s Customer Service Center at 10 Sin Ming Drive, Singapore 575701.

How to report the loss of the Autopass card?

  • Make a report at any police station in Singapore or Malaysia if your Autopass Card is stolen or lost there.
  • You must notify LTA that your Autopass Card has been lost, along with the details of your police investigation and car.
  • For your report to be processed more quickly, please choose the “Vehicle Matters” category and the “Autopass, Vehicle Entry Permits and Tolls” subcategory.
  • When leaving Singapore at the Tuas or Woodlands Checkpoints, present the police report to the office at the LTA’s VEP/Toll office for assistance if you lost your card there.

Is Autopass Card transferable?

  • Autopass Card is non-transferable.
  • Each Autopass Card is encoded with particulars of the vehicle it is issued
  • It is an offence to misuse an Autopass Card issued to another vehicle

Autopass Card Customer Care Phone number, Address, Hours

Phone: Call 1800 2255 582 for the LTA customer service hotline

Service center in Malaysia if you need assistance with your online application.

Address: Wira Security Services Sdn Bhd
34, Jalan Tun Abdul Razak Susur 1
80000 Johor Bahru
Johor, Malaysia

Phone: +60 72070709

Hours: (Open 24 hours daily)

How to renew the Autopass card?

Documents required

  • Car card VOC
  • Road tax
  • Certificate of insurance (no VOC card, can be purchased at JPJ office, only RM50)

Autopass Card and how it work?

  • The Autopass Card serves as an electronic Vehicle Entry Permit for foreign cars and motorcycles and is used to record your vehicle’s entry into Singapore
  • To pay all entry and exit fees when your vehicle is driven out of Singapore.
  • Autopass Cards are non-transferable. Each Autopass Card is encoded with particulars of the vehicle it is issued to.

Can you use another vehicle’s Autopass card in Singapore?

  • No. It is an offence to use other’s autopass card.

What is the latest procedure for the expired autopass (Malaysia Vehicle) and just managed to get Successful Update of Road Tax / Insurance for VEP?

Is there IU (In-Vehicle Unit) Service Centre in Singapore?

Yes, there are IU service centre and authorised IU Service centre in Singapore.

Can you use Autopass card to pay for Car parking in Singapore?

  • Yes, you can pay

Can you transfer the Autopass card balance to a new card?

You cannot do so. But you can enquire by calling the Autopass customer care phone number: +60 72070709

What is the cost of Entry/Exit Toll charges & VEP Fees, ERP Fees for Cars and Motorcycles?

Cars:

Fees  

Amount (SGD)

 

Woodlands Checkpoint Tuas Checkpoint
Entry Tolls  

$2.10

Exit Tolls $0.80
Vehicles Entry Permit (VEP) Fees Waived for the first 10 days that you need to pay the VEP fees in each calendar year, then $35 a day that your car is in Singapore thereafter.

 

You do not need to pay VEP fees:

 

  • On Saturdays, Sundays and Singapore public holidays
  • If you enter Singapore from 5.00 pm and exit by 2.00 am the next day
  • During Singapore’s June and December school holidays, if you enter Singapore from 12 noon and exit by 2.00 am the next day
Reciprocal Road Charge (RRC) $6.40 per entry
ERP Charges
If you choose to pay a fixed ERP fee
$5.00 a day

Motorcycles:

Fees Amount (SGD)
Woodlands Checkpoint Tuas Checkpoint
Entry & Exit Tolls
Vehicles Entry Permit (VEP) Fees Waived for the first 10 days that you need to pay VEP fees in each calendar year, then $4 a day that your motorcycle is in Singapore thereafter.

 

You do not need to pay VEP fees:

 

  • On Saturdays, Sundays and Singapore public holidays
  • If you enter Singapore from 5.00 pm and exit by 2.00 am the next day
  • During Singapore’s June and December school holidays, if you enter Singapore from 12 noon and exit by 2.00 am the next day

FAQ

1.Autopass is a cash card?

Autopass Card is a stored-value smart card for paying VEP fees, toll charges and ERP fees in Singapore.

2.How to get my refund from Autopass?

To get a refund for the unused value in your Autopass Card by submitting the completed refund application form and your Autopass Card to LTA’s Customer Service Centre, 10 Sin Ming Drive, Singapore 575701.

3.How to pay Singapore tolls?

When driving back to Singapore, pay toll charges by inserting your stored-value card (NETS CashCard/Motoring Card or CEPAS Card) into the card reader at the checkpoint immigration booth.

4.Did cash is accepted in toll?

No, there will be no cash transactions at the toll plazas.

Leave a comment

Your email address will not be published. Required fields are marked *

3 thoughts on “Autopass Card Singapore Customer Care Contact: How to buy, usage, check balance, get refund?”