Child Protective Service (CPS) Singapore Customer Care Phone number, How to Contact/Report/Enquire, Role

Child Protective Service (CPS) Singapore How to Contact/Report/Enquire, Role

How to contact Child Protective Service (CPS)?

  • The child’s life and safety is in imminent danger police Please 999 immediately

To report suspected child abuse

National Anti-Violence and Sexual Harassment Helpline (NAVH): 1800-777 0000. 

What are the role of  Child Protective Service?

  • The Child Protective Service (CPS) undertakes the statutory role of investigating and intervening in situations where children cannot remain safe with their parents or caregivers.
  • CPS  situations that present serious child protection concern

For Example: sexual abuse, severe neglect, serious injuries inflicted by parent/caregiver

How Child Abuse and Neglect defined?

  • Child abuse is defined as any act of commission or omission by a parent or caregiver which would endanger or impair the child’s physical or emotional well-being.

Main forms of child abuse by the Child and Young Persons Act (CYPA)

  • Physical Abuse
  • Neglect
  • Sexual Abuse
  • Emotional and Psychological Abuse

The Children and Young Persons Act (CYPA) provides the legal framework to protect children.

It allows relevant authorities to intervene if a child (below age of 14) young person (from 14 years to below 18 years of age) is abused or neglected.

To Enquiring / Reporting on child custody cases

  • For enquiries on child custody matters and/or access-related issues
  • Family Justice Courts (FJC). To Contact FJC

Phone: (65) 6435 5398.


To require information and support in making marriage decisions,  to consider visiting the Family Assist portal. Family Assist is an online resource portal from MSF.

What is child physical abuse / sexual abuse?

Child physical abuse Sexual abuse
  • Act that causes physical harm and injuries to a child.
  • Such acts include beating, shaking, excessive physical discipline, cutting and poisoning.
  • Actions that use children for sexual pleasure.
  • Includes both contact (fondling, oral sex, sexual intercourse, or other forms of penetration with object or finger) and non-contact (sexual grooming, exposure to pornography, indecent exposures or sexual questions/comments

Child and Young Persons Act (CYPA)?

  • The Children and Young Persons Act (CYPA) is a set of legislation to safeguard the care, protection and rehabilitation of children and young persons.

What Singapore done in terms of publicity on the Convention Rights of the Child (CRC)?

Singapore’s accession to the CRC charter on children’s rights and primacy of the child’s best interests.

  1. The National Council of Social Service (NCSS)
  2. The Ministry of Manpower (MOM)
  3. Singapore Law Society
  4. The Ministry of Education (MOE)
  5. The Ministry of Health (MOH)
  6. Inter-agency working group

Is there any problem / complaint with reaching the Child Protective Service (CPS), Singapore Customer Care Address or Phone number? Please report any issues using the below comment form.

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