Grab Singapore Customer Care Phone number, Email: How to book your order?

Grab Singapore Customer Care Phone number, Email: How to book your order?

Address: 3 Media Cl, Singapore 138498

Phone: +65 6655 0005.

Customer Care: +65 6570 3925

Email: Grab@SinMing-Online-Support, Grab@Tampines

Opening hours: Monday to Friday: 10am to 6pm, Sat-Sun & PH, Closed


Location: View direction here

How to reach Grab Singapore by Bus / MRT?

By Bus:

By Metro:

How will you book an order on Grab, Singapore?

  • To make an order.
  • Launch the Grab app and select “Food”.
  • Enter your delivery address.
  • Select your favourite restaurant.
  • Select a meal and add to your basket.
  • Complete the order and get ready to enjoy your meal.

How can you cancel an order?

  • Once the order is confirmed, the merchant will start preparing the order
  • To avoid food wastage
  • Will not be able to cancel the order
  • To add more items from the same restaurant,  place another order.

Can book the ride in Grab?

How to setup Grabpay wallet?

  1. Visit the website / app
  2. Select your nationality
  3. Verify identity with singpass or NRIC / work pass
  4. Add your card details


Guided by the Grab Way, our mission is to drive Southeast Asia forward by creating economic empowerment for everyone. Hold ourselves responsible for the sustainable economic empowerment of this region. Strong corporate governance principles help us stay true to our mission Grab Financial Group aims to improve economic mobility in Southeast Asia for everyone through financial inclusion

Mode of Payment at Grab

  • GrabPay Wallet
  • GrabPay Card
  • PayLater

What is Grab Pay Later, Singapore?

Grab Pay Later offers Singaporean residents to shop now and then pay later for your purchase in instalments with no interest or service fees. You can also get Grab Rewards at the same time. Grab Pay Later payment has two options that you can choose from.

What are the payment methods of Grab Pay Later?

  • Pay in 4 monthly instalments
  • Pay the next month

1.Pay in 4 monthly installments

  • You can make a large bill smaller by paying only 1/4 of the total bill today and get up to 1.2% back in Grab Rewards points.

2.Pay the next month

You can track your monthly spend and pay for it all in one bill and get Grab Rewards. It is available for use on Grab services too (e.g. Grab rides, Grab Food orders and more).

Who is eligible for Grab Pay Later in Singapore?

  1. You must be an existing Grab user for at least 6 months
  2. Aged 21 years or over
  3. Your account has been fully verified
  4. Must be a Platinum, Gold or Silver Grab Rewards tier member
  5. Grab app must be updated to the latest version.

If you’re eligible for Pay Later, you’ll be able to

  • To activate it in-app, or simply launch your Grab app, tap on Payments, tap on Enjoy Now and Pay Later under Explore GrabPay.

If you don’t see the Pay Later option

  • You’re unable to offer this service. All approvals are subject to our internal review.

How to activate Grab Pay Later, SG?

  1. Visit to activate Pay Later
  2. Download the apps
  3. You can book a ride, order food and get groceries.

How to get Grab Rewards, if you pay using Pay Later?

  • You’ll receive upto 1.5* Grab Rewards per RM1 spent for every Pay Later transaction (both Instalment and Postpaid), depending on your Grab Rewards membership tier.

Earn Grab Rewards at a rate of 1.5x (Grab Unlimited subscribers) and 0.75x (non-Grab Unlimited subscribers) on the following services:

  • All Grab services
  • Pay Later Online & In-store
  • Jaya Grocer In-store
  • Airtime Prepaid Top Up

For what services you can earn Grab Rewards?

  • Grab Pay Online
  • Grab Pay In-store
  • Each transaction will now give you x1 Mystery Reward. You can open and earn up to 10,000 Grab Rewards.
  • In addition, you can get an extra Mystery Reward* from 10 July – 31 August only.

Grab – Mystery Reward offers from 10 July – 31 August 2023 only (T&C applies)

  1. Offer is only valid from 10 July 2023 – 31 August 2023
  2. Valid with a minimum spend of RM10
  3. Earn 1.5x Grab Rewards for every RM1 spent for Grab Unlimited users
  4. Earn 0.75x Grab Rewards for every RM1 spent for Non-Grab Unlimited users


How to open Mystery Reward​ – Grab Pay Later?

Mystery Rewards are non-transferable and non-exchangeable for cash/credit.

1. Complete any online or in-store transaction with Grab Pay credits
2. Upon successful transaction, you’ll automatically receive a push notification “You’ve earned a Mystery Reward”
3. Click on the push notification to open your Mystery Reward.

What to do, if you choose to open Mystery Rewards later?

1.Visit  Grab app homepage  — “Account” — Click on “Rewards”
2. Under “Win Mystery Rewards” section, click on “Open Now”
3. Your Mystery Reward will then be opened automatically

How to earn and spend my GrabRewards points?

  • GrabRewards points by making transactions using your GrabPay Wallet, such as taking a Grab ride, making a GrabFood order, or paying at our merchant-partners.
  • Choose to pay now or pay later and use these points you have earned to spend in your GrabRewards
  • Tap on the Rewards icon on your Grab home screen.

How to become a GrabRewards member?

  • There are 4 member tiers (Member, Silver, Gold and Platinum), unlock once you have accumulated the number of points needed for each tier.
  • Tier status, you will be entitled to a host of exclusive benefits.
  • Benefits may include discounts, priority services and partner exclusives. Refer to ‘My Membership Details’ in the GrabRewards catalogue on your Grab app or on the GrabRewards  for more details.

Contact Grab Singapore on Social Media


Download the App google play, app store, app gallery in Grab Singapore


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