STRO’s office Customer Care Phone number, Address, Email
Head, Suspicious Transaction Reporting Office
Commercial Affairs Department
391 New Bridge Road #06-701
Police Cantonment Complex Block D
Singapore 088762
Email Queries related to SONAR accounts/IT issues: SPF_STRO_IT_Team@spf.gov.sg
Queries related to report filing/reporting regime: STRO@spf.gov.sg
What is the role of STR in Singapore?
- Combating money laundering and terrorism financing.
Where to file a Suspicious Transaction Report (STR) in Singapore?
- File to the Suspicious Transaction Reporting Office (STRO).
How to file a Suspicious Transaction Report (STR) in Singapore?
- Either File at https://www.police.gov.sg/sonar and login with SingPass / Corp Pass and proceed(OR)
- Download the STR form
- Select whether you are reporting about Corporate / Individual
- Enter the Reporting Institution Name, Institution UEN (Unique identity number), Reference number
- Enter the contact officer name, designation, phone number, email
- Select the amount involved in the suspicious transaction
- There are some options given the form for the applicable crime types. If you know the possible types, select it, otherwise select “Not Established/Unknown”
- Provide Reason(s) for Suspicion.
- If you have already lodged a police complaint, enter the police report number, country of the police report, submitter NRIC, FIN, contact number, email
- Fill the form and send to STRO’s office (Address mentioned above)
*Corporations with AML/CFT regulations should use the e-filing system at https://www.police.gov.sg/sonar
If you require police investigations, you should file a police report
List of Police Stations in Singapore
View the list of other Police Stations in Singapore address, phone number, Email, Website through the above link.
How to apply and obtain Police Clearance Certificate in Singapore?
View the procedure to get the Police Clearance Certificate in Singapore, documents required through the above link
How to join Singapore Police Force (SPF)?
Visit here for more details
For enquiries on joining SPF, please contact at SPF_Career@spf.gov.sg.| Reporting Industry | Indicators | Directives and Guidelines |
| Approved C
IS Trustees |
Indicators provided by Regulator | MAS Notice SFA13-NO1/ Guidelines to MAS Notice SFA13-NO1 Website:https://www.mas.gov.sg |
| Bank | Indicators provided by Regulator | For Commercial Banks: MAS Notice 626 / Guidelines to MAS Notice 626 Website:https://www.mas.gov.sgFor Merchant Banks: MAS Notice 1014 / Guidelines to MAS Notice 1014 Website:https://www.mas.gov.sg |
| Casino Operator | Available on SONAR | Casino Control (Prevention of Money Laundering and Terrorism Financing) Regulations 2009 |
| Direct Life Insurance | Indicators provided by Regulator | MAS Notice 314/ Guidelines to MAS Notice 314 Website:https://www.mas.gov.sg |
| Estate Agent/Developer (Real Estate) |
Indicators (Estate Agent) provided by Regulator
Indicators (Developer) provided by your Regulator |
For Estate Agent: Website:https://www.cea.gov.sgFor Developer: Website:https://www.ura.gov.sg |
| Exempt Operator (Remote Gambling) |
Available on SONAR | Exemption Conditions on AML/CFT, issued to the exempted operators Exemption certificate issued by Minister for Home Affairs under Remote Gambling Act. |
| Filing Agent/Qualified Individual (Corporate Service Providers) |
Indicators provided by Regulator | Accounting and Corporate Regulatory Authority’s directives on compliance with AML/CFT laws, regulations and guidelines. Website:https://www.acra.gov.sg |
| Finance Company | Indicators provided by Regulator | MAS Notice 824 / Guidelines to MAS Notice 824 Website:https://www.mas.gov.sg |
| Financial Advisor | Indicators provided by Regulator | MAS Notice FAA-N06 / Guidelines to MAS Notice FAA-N06 Website:https://www.mas.gov.sg |
| Law Practice/Legal Practitioner | Indicators provided by Regulator | Website:https://www.lawsociety.org.sg |
| Licensed Trust Company/Trust Business | Indicators provided by Regulator | MAS Notice TCA-N03 / Guidelines to MAS Notice TCA-N03 Website:https://www.mas.gov.sg |
| Moneylender | Indicators provided by Regulator | Licence Conditions and AML/CFT laws Website:https://www.mlaw.gov.sg; see section, “Information for Moneylenders”. |
| Money Changing and Remittance Business | Indicators provided by Regulator | MAS Notice 3001 / Guidelines to MAS Notice 3001 Website:https://www.mas.gov.sg |
| Non-Bank Credit Card or Charge Card | Indicators provided by Regulator | MAS Notice 626A / Guidelines to MAS Notice 626A Website:https://www.mas.gov.sg |
| Non-profit/Not-for-profit Organisation | Indicators provided by Regulator | For Registered Charity: Website:https://www.charities.gov.sg/For Registered Society: Website:https://www.ros.mha.gov.sgFor Mosque: Majlis Ugama Islam Singapura policy documents on compliance with AML/CFT laws, regulations and guidelines |
| Pawnbroker | Indicators provided by Regulator | Licence Conditions and AML/CFT laws Website:https://www.mlaw.gov.sg; see section, “Information for Pawnbrokers”. |
| Payment and Settlement System | Indicators provided by Regulator | MAS Notice PSOA-N02 / Guidelines to MAS Notice PSOA-N02 Website:https://www.mas.gov.sg |
| Precious Stones and Metals Dealer (PSMD) | Indicators provided by Regulator | Website:https://acd.mlaw.gov.sg |
| Professional Accountant / Auditor | Indicators provided by Regulator | Institute of Singapore Chartered Accountants’ (ISCA) directives on compliance with AML/CFT laws, regulations and guidelines. Website:https://www.isca.org.sg |
| Securities, Futures and Fund Management | Indicators provided by Regulator | For Capital Market Intermediaries: MAS Notice SFA04-N02 / Guidelines to MAS Notice SFA04-N02For Depositories: MAS Notice SFA03AA-N01 / Guidelines to MAS Notice SFA03AA-N01 Website:https://www.mas.gov.sg |
| Trade (Zero GST Rated licensed Warehouses) | Indicators provided by Regulator | Singapore Customs’ directives Website:https://www.customs.gov.sg/businesses/customs-schemes-licences-framework/zero-gst-warehouse-scheme |