Immigration and Checkpoints Authority (ICA) Singapore Customer Care Phone number, Address, Email

Contents

Immigration and Checkpoints Authority (ICA) Singapore Address, Phone, Email, Location Map, Website

Address: Immigration & Checkpoints Authority
ICA Building
10 Kallang Road
Singapore 208718

Fax: 6298 0837 / 6298 0843

Opening hours : Mondays to Fridays – 8.00 am to 5.00 pm, Saturdays – 8.00 am to 1.00 pm. Closed on Sundays and Public Holidays.

[Note: In view of the rapidly evolving COVID-19 situation, last queue into ICA Building will be 4.00 pm on Mondays to Fridays and 11.30 am on Saturdays.]

Map: View location of  Immigration and Checkpoints Authority here. (next to Lavender MRT)

Service Centres Contacts of Immigration & Checkpoints Authority

Operating Hours:
Mondays to Fridays – 8.00 am to 5.00 pm
Saturdays – 8.00 am to 1.00 pm
Closed on Sundays and Public Holidays.

Service Centres

Singapore Citizenship enquiries phone number: 6391 6503

Birth and Death Certificate enquiry number in Singapore: 6391 6342 / 6749

Singapore Identity Card enquiry number: 6391 6366

Passport enquiry number in Singapore: 6391 6167 / 6487

Singapore Permanent Resident contact number: 6391 6097

Re-entry Permit number in Singapore: 6391 6174

Singapore Long-Term Visit Pass verification number: 6391 6126

Singapore Student’s Pass enquiry number: 6391 6118

Social Visit Pass extension enquiry number: 6391 6126

Lost Passport (for foreign visitors) contact number in Singapore: 6391 6126

Application for a special pass for foreign child born in Singapore: 6391 6126

Singapore Visa verification number: 6391 6408

Services at ICA for Singapore Citizen

  • Apply NRIC / FIN
  • Apply / Renew, Collect, Report Passport
  • ID Card address change
  • Re-register ID card for 30/55 years
  • Apply Singapore citizenship
  • Submit SG arrival card

Call Centre – Immigration & Checkpoints Authority

Tel: 6391 6100

24-hour automated answering service for information on our services and procedural requirements. For any enquiry or feedback, please complete the Online Feedback Form.

Operating Hours
Mondays to Fridays – 8.00 am to 5.00 pm , Saturdays – 8.00 am to 1.00 pm; Closed on Sundays and Public Holidays.

Air checkpoints in Singapore Address, Phone, Fax

Airport Logistics Park of Singapore Address, Phone etc

Address: 111 ALPS Avenue
Singapore 498807

Operating Hours: Mondays to Saturdays – 7.30 am to 7.00 pm (Closed on Public Holidays)

Fax: 6542 9132

Map: View location of  Immigration and Checkpoints Authority here.

Changi Airfreight Centre Address, Fax, Hours of Operation

Address: 6 Airline Road
(Off Nicoll Drive)
Singapore 819826

Operating Hours: 24 Hours

Fax: 6542 1746

Map: View location of Immigration and Checkpoints Authority here.

Changi Airport Address, Hours of Operation

Address: Passenger Terminal Building II
P.O. Box 6
Singapore 918141

Operating Hours: 24 Hours

Parcel Post Section Address, Fax, Hours of Operation

Address: Singapore Post Centre
10 Eunos Road 8
#14-10
Singapore 408600

Operating Hours: Mondays to Fridays – 8.30 am to 5.30 pm, Saturdays – 8.30 am to 1.30 pm (Closed on Public Holidays)

Fax: 6842 760

Map: View location of  Immigration and Checkpoints Authority here.

Seletar Airport Address, Fax, Hours of Operation

Address: 554 West Camp Road
Singapore 797792

Operating Hours: 24 Hours

Fax: 6481 4504

Map: View location of  Immigration and Checkpoints Authority here.

Land checkpoints in Singapore Tuas Checkpoint Address, Hours of Operation

Address: 501 Jalan Ahmad Ibrahim
Singapore 639937

Operating Hours: 24 Hours

Map: View location of  Immigration and Checkpoints Authority here.

Woodlands Checkpoint Address, Hours of Operation

Address: 21 Woodlands Crossing
Singapore 738203

Operating Hours: 24 Hours

Map: View location of  Immigration and Checkpoints Authority here.

Woodlands Train Checkpoint Address, Fax, Hours of Operation

Address: 11 Woodlands Crossing
Singapore 738103

Operating Hours: 24 Hours

Fax: 6767 8593

For real-time traffic situation, call CHECK-TIPS hotline: 6863 0117
Alternatively, you can view image of traffic condition through  One Motoring.

Map: View location of Immigration and Checkpoints Authority here.

Sea checkpoints in Singapore Address, Phone, Fax

Brani Gate 2 Address, Fax, Hours of Operation

Address: 101 Keppel Road
Singapore 099422

Operating Hours: 24 Hours

Fax: 6272 7091

Map: View location of  Immigration and Checkpoints Authority here.

Changi Ferry Terminal Address, Hours of Operation

Address: 30 Changi Ferry Road
Singapore 499675

Operating Hours: Mondays to Sundays – 8.00 am to 11.00 am and 5.00 pm to 9.00 pm

Map: View location of  Immigration and Checkpoints Authority here.

Changi Point Ferry Terminal Address, Fax, Hours of Operation

Address: 51 Lorong Bekukong
Singapore 499172

Operating Hours: Mondays to Sundays – 7.00 am to 7.00 pm

Fax: 6545 0653

Map: View location of  Immigration and Checkpoints Authority here.

Jurong Fishery Port Address, Hours of Operation

Address: Jurong Office
35 Fishery Port Road
Singapore 619742

Operating Hours: 24 Hours

Map: View location of  Immigration and Checkpoints Authority here.

Jurong Port Main Gate Address, Fax, Hours of Operation

Address: 37 Jurong Port Road
Singapore 619110

Operating Hours: 24 Hours

Fax: 6264 0283

Map: View location of  Immigration and Checkpoints Authority here.

Jurong Scanning Station Address, Fax, Hours of Operation

Address: 8 Jurong Pier Way
Singapore 619135

Operating Hours: 24 Hours

Fax: 6264 7414

Map: View location of  Immigration and Checkpoints Authority here.

Jurong West Gate Address, Fax, Hours of Operation

Address: 8 Jurong Pier Way
Singapore 619135

Operating Hours: 24 Hours

Fax: 6268 2357

Map: View location of  Immigration and Checkpoints Authority here.

Keppel Distripark Address, Fax, Hours of Operation

Address: Blk 511
Kampong Bahru Road
Singapore 099447

Operating Hours: Mondays to Fridays – 8.00 am to 8.00 pm and Saturdays – 8.00am to 4.00pm on  (Closed on Public Holidays)

Fax: 6274 4248

Map: View location of  Immigration and Checkpoints Authority here.

Marina Bay Cruise Centre Singapore Address, Phone

Address: 61 Marina Coastal Drive
Singapore 018947

Map: View location of  Immigration and Checkpoints Authority here.

Marina South Pier Address, Hours of Operation

Address: 31 Marina Coastal Drive
Singapore 018988

Operating Hours: 24 Hours

Map: View location of  Immigration and Checkpoints Authority here.

Pasir Panjang Scanning Station Address, Fax, Hours of Operation

Address: 21/23 Harbour Drive
Singapore 117502

Operating Hours: 24 Hours

Fax: 6775 4379

Map: View location of  Immigration and Checkpoints Authority here.

Pasir Panjang Terminal Gate 3 Address, Fax, Hours of Operation

Address: 3 Harbour Drive
Singapore 117404

Operating Hours: Mondays to Fridays -8.00 am to 10.00 pm  (Closed on Public Holidays)

Fax: 6250 3892

Map: View location of  Immigration and Checkpoints Authority here.

Pasir Panjang Terminal Gate 4 Address, Fax, Hours of Operation

Address: 33 Harbour Drive
Singapore 117606

Operating Hours: 24 Hours

Fax: 6872 1813

Map: View location of  Immigration and Checkpoints Authority here.

Ports Command HQ Address, Fax, Hours of Operation

Address: Pasir Panjang Terminal Gate 4
33 Harbour Drive
Singapore 117606

Operating Hours: Mondays to Thursdays – 8.00 am to 5.30 pm and Fridays – 8.00 am to 5.00 pm  (Closed on Public Holidays)

Fax: 6774 1109

Map: View location of  Immigration and Checkpoints Authority here.

Sembawang Gate Address, Fax, Hours of Operation

Address: 21 Deptford Road
Singapore 759660

Operating Hours: Mondays to Sundays – 8.00 am to 10.00 pm

Fax: 6752 4057

Map: View location of  Immigration and Checkpoints Authority here.

Singapore Cruise Centre Address, Fax, Hours of Operation

Address: HarbourFront Centre
1 Maritime Square
#02-34B
Singapore 099253

Operating Hours: 24 Hours

Fax: 6275 8625 / 6274 1398

Map: View location of  Immigration and Checkpoints Authority here.

Tanah Merah Ferry Terminal Address, Fax, Hours of Operation

Address: 50 Tanah Merah Ferry Road
Singapore 498833

Operating Hours: Mondays to Sundays – 7.00 am to 11.00 pm

Fax: 6545 2130

Map: View location of  Immigration and Checkpoints Authority here.

Tanjong Pagar Scanning Station Address, Fax, Hours of Operation

Address: 15 Keppel Road
Singapore 089071

Operating Hours: 24 Hours

Fax: 6324 0946

Map: View location of  Immigration and Checkpoints Authority here.

West Coast Pier Address, Hours of Operation

Address: 60 West Coast Ferry Road
Singapore 126979

Operating Hours: 24 Hours

Map: View location of  Immigration and Checkpoints Authority here.

Contact (ICA) Singapore on Social Media

   

Download the (ICA) Singapore app

 

FAQ

How to contact ICA by email Singapore?

For all queries and update of application status

Email: ICA_Citizenship_Unit@ica.gov.sg

Call: +65 6391 6324

How to check My ICA approval in Singapore?

You can enquire the status of your application by logging into MyICA with your Singpass. A pink notification slip will also be sent to your registered mailing address once the applications have been approved

How to book an appointment to collect passport at ICA building?

To collect their Singapore passport and/or IC at various locations island-wide. Singaporeans who are eligible for collection at post offices will only be offered the option to book an appointment to collect their documents at their preferred post office.

How to apply for an Immigration Excemption order (IEO)?

To work with your respective embassies to liaise with MFA on the requirements for an Immigration Exemption Order (IEO) application.

What is Immigration Excemption order (IEO)?

IEO or Immigration Exemption Order allows persons accredited as diplomats, consular representatives or visiting forces together with their dependents under the Immigration Act to apply to stay and work in Singapore.

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