NETS Singapore Customer Care Phone number, Address, Hours, Email

NETS (Network for Electronic Transfers (Singapore) Pte Ltd.,) Singapore (SG) Customer Care Phone number, Address, Hours, Email and Services

NETS Main Office 

Address: 351 Braddell Road #01-03, Singapore 579713

Phone Operating Hours
Reception (65) 6272 0533 / (65) 6229 7201 8:30am to 5:30pm (Mondays -Fridays)

Closed on Saturdays, Sundays and Public Holiday.

NETS Customer Service Hotline (65) 6274 1212 / (65) 6229 7200 24-hour (Monday – Sunday)



Map: View Location here

How to reach NETS Singapore by Bus, Metro, Taxi?

By Bus stop

By Metro station

Taxi stand


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Payment types at  NET

  • Retail Payments
  • Motoring Payments
  • Online Payments
  • Banking Payments
  • Transit Payments

Service Fees at NETS (Network for Electronic Transfers (Singapore) Pte Ltd.,)

Types of Service Fee Amount
Security Deposit for New Terminal Merchants  $200
Installation / Activation of New 3rd Party Terminal or NETS Terminal / Software
Transport per trip $50
Service charge per NETS Terminal $10
Retrieval / Reconfiguration of Permanent NETS Terminal / SAM Key Update
Transport per trip $50
Service charge per NETS Terminal $10
Installation / Retrieval of Temporary NETS Terminal
Transport per trip $50
Telco charge $30
Service charge per NETS Terminal $10
NETS Terminal rental EITHER $10 + TF* or  $120 + TF*
Relocation / Re-connection of NETS Terminal
Transport per trip $50
Service charge per NETS Access Device $10
Line transfer charges
Early termination charge $30
MConnect $3
Lost/Stolen Terminal Charges
Wired Terminal $300
 GPRS (Wireless Terminal) $440
 Pinpad $100
Other Lost Items/Damage Related Charges
 ost power adapter $50
Lost transfer cable $20
Damage of LCD $90 for VX680   $40 for all other models
NETS Top Up Casing (D1/D1+) $500
ETS Self-Service Station (D2 Mini) $3,900



Types of NETS Card

NETS Prepaid Card

How to make your NETS Prepaid Card with NETS App?

  1. Download NETS App and link your NETS Prepaid Card to the app.
  2. Perform top-up, set transaction limits, view card balance, transaction history and lock card to prevent unauthorized use right from the app.
  3. NETS App is available for both Android and iOS devices.

Benefits of NETS Prepaid Card

  • A payment card for all
  • Enjoy wide acceptance
  • Top up anytime, anywhere
  • Keep track of your budget
  • Manage your transactions on-the-go
  • Safeguard funds from fraud and misuse
  • Link multiple cards in one account

NETS Prepaid Card Purchase location

1.TransitLink Ticket Offices
Price: $10 ($5 non-refundable card cost and $5 stored value)

2. Buy a personalised NETS Prepaid Card online at Custom Cards
Price: $5 (with zero stored value)

3. Convenience stores such as 7-Eleven, Cheers and Buzz
Price: $10 ($5 non-refundable card cost and $5 stored value)

4. Buy online from Lazada and Shopee

Where to top up NETS Prepaid Card?

Through NETS App

  1. Sign up for a NETS account and link the NETS Prepaid Card to the app. Opt in for Auto Top-up for the ultimate convenience.
  2. If you are gifting this card or visiting as a tourist, do not link card to your own device. Once a card is linked to NETS App, it is not transferable to another user.

Through  7-Eleven convenience stores

  1. Top up with cash at over 400 stores island-wide. A top-up convenience fee of $0.50 is charged for every top-up transaction.
  2. If you would like to make a one-off top up anonymously, please top up  here

Note: Top-ups are not available at NETS top-up machines and local ATMs.

NETS Top-Up location

You can check NETS Top-Up location here

Banking Computer Services in NETS

  • Fast And Secure Transfers
  • PayNow
  • Interbank GIRO
  • Cheque Clearing

What is NETSPay?

NETSPay is a mobile application which allows you to make digital payments via DBS, POSB, OCBC and UOB NETS Bank Cards.
Once you’ve downloaded the app and digitised your cards, you can simply tap or scan with your mobile phone to pay.

How to make payments with NETSPay?

  1. Launch NETSPay app and scan SGQR or NETS QR codes generated by NETS terminal
  2. Launch NETSPay app and tap your NFC-enabled phone on payment terminals for contactless payments
  3. On supported merchant apps, choose NETSPay as the payment method

Note: NETSPay currently supports bank cards (ATM/debit cards link to savings/current account) from DBS, OCBC, POSB and UOB.

Download NETS App on Google play / App Store

Contact NETS Singapore on Social Media



How to know if my payment is successful?

You will receive an email confirmation upon payment, and you will be led to a page with a “Transaction Successful” notification. The transaction should also display in the transaction history of your card used for purchase. check your transaction history through ibanking or via ATMs

Why contactless NETS Bank Card?

  • Tap for faster payments with your contactless NETS Bank Card.
  • Pay securely
  • No PIN needed for transactions under $100.

How to get a contactless NETS Bank Card?

For HSBC Visa Debit Card, PAssion POSB Debit Card, Maybank Mastercard Debit Card and all ATM cards, customers can apply or request for replacement from the respective banks. For Visa Debit Cards issued by DBS, OCBC and UOB, customers may use their existing cards to tap for NETS contactless payment without any need to upgrade or perform any activation action.

How to make NETS contactless transaction with contactless NETS Bank Card?

  • Tap your contactless NETS Bank Card on the payment terminal to complete the transaction.
  • For transaction amount that is above $100, be prompted to key in your 6-digit card PIN after tapping your contactless NETS Bank Card.

How are NETS Bank Cards protected from the threat of fraud?

This chip performs a wide range of functions to maintain the card’s security, and can interact securely with a contactless terminal

Is there a limit on the value of goods customers can purchase with NETS contactless?

NETS contactless feature for purchases under SGD$100 per transaction. the terminal will prompt for PIN.

Can I use NETSPay for SimplyGo?

NETSPay is not accepted for payment on board public transport.

What is the maximum period of my transactions history that I can view?

You can view up to the last 180 days of your transaction history.

Is there any problem/complaint with reaching the NETS Singapore Address or Email? Please report any issues using the below comment form.

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