New passports and ICs can be collected without appointment at the ICA

ICA Services Centre will introduce System for New passports and ICs can be collected without appointment

Those who need to collect their new Singaporean identity card (IC) and passport will no longer need to make an appointment to do so from sometime in 2025.

That’s when the Immigration & Checkpoints Authority (ICA) Building’s new ICA Services Centre (ISC) is expected to start operations.

New ICA Services Centre

  • The upcoming appointment-free collection of documents was revealed in a media release by the ICA
  • ISC will be located next to the existing ICA Building along Kallang Road, above Lavender MRT station.

A single touchpoint for multiple ICA services

When the ISC is ready for operations in 2025, ICA’s various services centres will be reorganised into one integrated centre. This is so that customers can have “seamless, one-stop” service where they will be served at a single touchpoint even if they require multiple services. Singaporeans can look forward to the self-collection of passports and Identity Cards (ICs) without booking prior appointments, said the Immigration & Checkpoints Authority (ICA)

This will be made possible at the upcoming ICA Services Centre (ISC) via a new system, called the Integrated Smart Document Management System (iSMART). It will house various ICA services centres under one roof.

Customers will be served at a single touchpoint even if they require multiple services, ICA said at the Workplan Seminar, Minister of State for Ministry of Home Affairs and Ministry of National Development

The new ISC will take a more customer-centric approach.

Self-collection of ICs and passports will be made available using iSMART, without needing to make appointments.

iSMART is an end-to-end solution that sorts, tracks, stores and conveys documents.

It will facilitate automated and on-demand issuance of documents using biometrics and robotics.

Where to collect new IC in Singapore?

You may collect your IC at

Long Queue At ICA Building For Passport Collection, Singaporeans Suggest to go Post Offices Instead.

Immigration and Checkpoints Authority (ICA) Singapore Customer Care Phone number, Address, Email

 

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