Shopee Singapore Customer Care Address, Phone Number, Email, Hours, and Services, How to reach by Bus, Metro, Taxi?

Shopee in Singapore Customer Care Address, Phone Number, Email, Hours and Services

Address: 5 Science Park Dr, Singapore 118265

Customer Care Phone: 6562066610

Shopee Express Email: spx.sg@shopee.com

Opening hours: Mon – Sun 8am – 10pm

Website:  https://shopee.sg/

Location: View direction here

How to reach Shopee Singapore by Bus, Metro, Taxi?

Bus stop

By Metro station

Taxi stand

Shopee Logistics

  • Shopee Xpress (SPX)
  • Speedpost Economy (SingPost)
  • Ninja Van
  • J&T Express
  • UrbanFox
  • uParcel

Shopee Disputes Process

Incomplete products/missing items

  • Shopee approves the request for refund only
  • Shopee approves the request for return and refund

How to reach / contact Shopee Seller Customer Service in Singapore?

  • Visit the Me tab on Shopee App
  • Click My Shop and select Learn and Help
  • Click Chat with Shopee
  • Select Chat with Live Agent.
  • On Seller Centre, select the Chat with Shopee icon and Chat with Live Agent.

Shopee Damaged/faulty/wrong products

After a return/refund request is approved, the buyer will be asked to return the products. Before the products are shipped for return, the seller may offer the buyer a partial refund. If the buyer chooses to engage in a discussion directly with the seller, Shopee will not intervene in this discussion. The buyer must decide whether to accept the offer or continue with the return for a full refund.

How to login Shopee in Singapore?

  • For login information please visit here
  • Enter the Phone number
  • Enter your Password
  • Click to “Log in”

Payment Modes

Shopee Refunds and Return

  • Application for Returns/Refunds
  • Application for the Return of an Item
  • Rights of Preferred Sellers
  • Rights of Ordinary Sellers
  • Condition of Returning Item
  • Liability of Product Return Shipping Fee
  • Refunds
  • Communication Between Buyer and Seller

How to track / check the local / overseas order status of Shopee Singapore?

  • Visit ” To Ship or To Receive” under My Purchases via the Me tab on Shopee App
  • Select shipment status of your order
  • View all shipping updates.

Contact Shopee Singapore on Social Media

Download App Shopee on Google play / App Store

FAQ

Is it safe to buy from Shopee?

To ensuring safe and secure shopping environment, that users can better identify and report potentially suspicious activities

Can I trust Shopee sellers?

35% of sellers have gotten verified as Shopee Mall, Preferred seller with the objective of allowing their customers know that they follow a 100% Authenticity Policy, to the 15-day return/refund policy for all buyers

Who owned Shopee?

Forrest Li Xiaodong is a Singaporean billionaire businessman.

Will Shopee refund me if I get scammed?

The product is indeed a counterfeit/fake, we will credit the amount you paid for the order into your Shopee Wallet.

Can I return items on Shopee?

All returned product(s) must be new, in original packaging, in sealed condition, complete, and have all tags and labels attached

Is there any problem/complaint with reaching the Shopee Singapore Address or Email? Please report any issues using the below comment form.

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