SimplyGo EZ-Link card Singapore: What is it? Where to buy?, How to top up / recharge? Minimum balance, Validity

Step1-upgrade-ez-link-card-to-simplygo-ez-link-card

What is SimplyGo EZ-Link card?

SimplyGo EZ-Link card is an account based ticketing platform. You can top up your card remotely, receive card balance alerts, notifications, block your card remotely if lost

SimplyGo EZ-Link Card EZ-Link Card
Top up your card remotely via the EZ-Link app without the need to have your physical card with you Yes No
Receive card balance alerts and push notifications via the EZ-Link app for every trip and transaction made Yes No
Retail usage – pay for your purchases at participating merchants More merchants will be progressively available. Yes
Block your lost card remotely Yes
Via the EZ-Link app.
No
ERP and carpark payments No Yes
View card balance and trip fares on-the-go Yes Yes
Immediate application for Auto Top-up  Yes
Via the EZ-Link app.
 No

Where to buy SimplyGo EZ-Link card Singapore?

How to use SimplyGo EZ-Link card?

Just tap in and out when you enter and exit the transport

What should you do if you see the message “Card failed at the MRT / LRT Fare gate (OR) Invalid card Please use the correct card at Bus fare reader?

When you try to use the SimplyGo EZ-Link card without taking from the wallet, you may experience the message like “Invalid card Please use correct card” for the bus fare reader and “card failed” in MRT / LRT Fare gates that you are trying to use multiple card.

To avoid the message, please take the SimplyGo EZ-Link card out of the wallet and tap in the card reader.

What is the minimum purchase / travel value required in SimplyGo EZ-Link card to travel?

A required minimum travel value: $3

Download TL SimplyGo app

How to pair SimplyGo EZ-Link card Singapore on the EZ-Link app?

  • Download the app
  • Sign up
  • Register your SimplyGo EZ-Link card 16 digit CAN ID (Found backside of the card)
Where to top up SimplyGo EZ-Link card??

You can top up your SimplyGo EZ-Link card through the following channels:

  • TL SimplyGo app (up to a maximum top-up value of $400 per TL SimplyGo account within the last 30 days)
  • EZ-Link app
  • General Ticketing Machines (GTMs)
  • Top-Up Machines (TUMs)
  • Assisted Service Kiosks (ASKs)
  • Top-Up Kiosks (TUKs)
  • TransitLink Kiosks (TL Kiosks)
  • TransitLink Ticket Offices

Your new card balance may take up to 10 minutes to be updated to the system.

How to top up SimplyGo EZ-Link card?

  • Download the app and sign up if not
  • Click SimplyGo EZ-Link card
  • Click “Top up”
  • Choose the amount you want to top up and make the payment
  • Press “Next” to complete the top up

How to report for SimplyGo EZ-Link card lost / damaged?

You can report the lost card through the app / phone

You can call the EZ link customer care number to report. If it is non-operational hours, you can leave a voice mail by providing name, phone number, SimplyGo CAN ID (Found backside of the card)

  • Log in to the app
  • Select “My cards”
  • Click “Card blocking”
  • Your card will be blocked in 30 minutes

List of places you can use SimplyGo EZ-Link card

Can you use SimplyGo EZ-Link card to pay in ERP and car parking?

  • No, SimplyGo EZ-Link cards cannot be used to pay for ERP and carpark charges.

How to check the refund status of SimplyGo EZ Link card?

Check the refund status of SimplyGo EZ Link card

  1. Visit https://www.ezlink.com.sg/crd/
  2. Enter EZ Link CAN ID number (Found backside of the card)
  3. Enter the case number and submit

How to switch the current EZ-Link card to a SimplyGo EZ-Link card?: How to verify your card is a SimplyGo EZ-Link card?, Procedure

View how to switch the current EZ-Link card to a SimplyGo EZ-Link card?: How to verify your card is a SimplyGo EZ-Link card?, Procedure through the above link

SimplyGo EZ-Link charms/wearables Singapore – How to buy, Where to use, Cost, Top up, Validity

Click the above link to view SimplyGo EZ-Link charms/wearables Singapore – How to buy, Where to use, Cost, Top up, Validity

EZ link Customer care contact phone number, email

Support form: https://www.ezlink.com.sg/support/

For General Enquiries
For transit-related queries and issues on concession cards, please call:

EZ-Link Customer Service Hotline: +65 6496 8300
EZ link customer care email: customerservice@ezlink.com.sg
Operating Hours: 8am to 6pm daily (excluding public holidays)
TransitLink Hotline: (1800-2255-663)
EZ Link App: http://www.ezlink.com.sg/ezlinkapp http://www.ezlink.com.sg/ezlinkapp
TransitLink Hotline: 1800-CALL ONE (1800-2255-663)

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