Contents
- 1 What is SimplyGo EZ-Link card?
- 2 Where to buy SimplyGo EZ-Link card Singapore?
- 3 How to use SimplyGo EZ-Link card?
- 4 What should you do if you see the message “Card failed at the MRT / LRT Fare gate (OR) Invalid card Please use the correct card at Bus fare reader?
- 5 What is the minimum purchase / travel value required in SimplyGo EZ-Link card to travel?
- 6 How to pair SimplyGo EZ-Link card Singapore on the EZ-Link app?
- 7 Where to top up SimplyGo EZ-Link card?
- 8 How to top up SimplyGo EZ-Link card?
- 9 How to report for SimplyGo EZ-Link card lost / damaged?
- 10 List of places you can use SimplyGo EZ-Link card
- 11 Can you use SimplyGo EZ-Link card to pay in ERP and car parking?
- 12 How to check the refund status of SimplyGo EZ Link card?
- 13 How to switch the current EZ-Link card to a SimplyGo EZ-Link card?: How to verify your card is a SimplyGo EZ-Link card?, Procedure
- 14 SimplyGo EZ-Link charms/wearables Singapore – How to buy, Where to use, Cost, Top up, Validity
- 15 EZ link Customer care contact phone number, email
What is SimplyGo EZ-Link card?
SimplyGo EZ-Link card is an account based ticketing platform. You can top up your card remotely, receive card balance alerts, notifications, block your card remotely if lost
| SimplyGo EZ-Link Card | EZ-Link Card | |
| Top up your card remotely via the EZ-Link app without the need to have your physical card with you | Yes | No |
| Receive card balance alerts and push notifications via the EZ-Link app for every trip and transaction made | Yes | No |
| Retail usage – pay for your purchases at participating merchants! | *More merchants will be progressively available. | Yes |
| Block your lost card remotely | Yes * Via the EZ-Link app. |
No |
| ERP and carpark payments | No | Yes |
| View card balance and trip fares on-the-go | Yes | Yes |
| Immediate application for Auto Top-up | Yes * Via the EZ-Link app. |
No |
Where to buy SimplyGo EZ-Link card Singapore?
- TransitLink Ticket Office
How to use SimplyGo EZ-Link card?
Just tap in and out when you enter and exit the transport
What should you do if you see the message “Card failed at the MRT / LRT Fare gate (OR) Invalid card Please use the correct card at Bus fare reader?
When you try to use the SimplyGo EZ-Link card without taking from the wallet, you may experience the message like “Invalid card Please use correct card” for the bus fare reader and “card failed” in MRT / LRT Fare gates that you are trying to use multiple card.
To avoid the message, please take the SimplyGo EZ-Link card out of the wallet and tap in the card reader.
What is the minimum purchase / travel value required in SimplyGo EZ-Link card to travel?
A required minimum travel value: $3
Download TL SimplyGo app
How to pair SimplyGo EZ-Link card Singapore on the EZ-Link app?
- Download the app
- Sign up
- Register your SimplyGo EZ-Link card 16 digit CAN ID (Found backside of the card)
Where to top up SimplyGo EZ-Link card?
You can top up your SimplyGo EZ-Link card through the following channels:
- TL SimplyGo app (up to a maximum top-up value of $400 per TL SimplyGo account within the last 30 days)
- EZ-Link app
- General Ticketing Machines (GTMs)
- Top-Up Machines (TUMs)
- Assisted Service Kiosks (ASKs)
- Top-Up Kiosks (TUKs)
- TransitLink Kiosks (TL Kiosks)
- TransitLink Ticket Offices
Your new card balance may take up to 10 minutes to be updated to the system.
How to top up SimplyGo EZ-Link card?
- Download the app and sign up if not
- Click SimplyGo EZ-Link card
- Click “Top up”
- Choose the amount you want to top up and make the payment
- Press “Next” to complete the top up
How to report for SimplyGo EZ-Link card lost / damaged?
You can report the lost card through the app / phone
You can call the EZ link customer care number to report. If it is non-operational hours, you can leave a voice mail by providing name, phone number, SimplyGo CAN ID (Found backside of the card)
- Log in to the app
- Select “My cards”
- Click “Card blocking”
- Your card will be blocked in 30 minutes
List of places you can use SimplyGo EZ-Link card
- MRT / LRT (basic, premium and express bus services)
- Public buses (SMRT, SBS Transit, Tower Transit, Go-Ahead Singapore, etc)
- Shopping (Retail merchant who accepts the card)
Can you use SimplyGo EZ-Link card to pay in ERP and car parking?
- No, SimplyGo EZ-Link cards cannot be used to pay for ERP and carpark charges.
How to check the refund status of SimplyGo EZ Link card?
Check the refund status of SimplyGo EZ Link card
- Visit https://www.ezlink.com.sg/crd/
- Enter EZ Link CAN ID number (Found backside of the card)
- Enter the case number and submit
How to switch the current EZ-Link card to a SimplyGo EZ-Link card?: How to verify your card is a SimplyGo EZ-Link card?, Procedure
View how to switch the current EZ-Link card to a SimplyGo EZ-Link card?: How to verify your card is a SimplyGo EZ-Link card?, Procedure through the above link
SimplyGo EZ-Link charms/wearables Singapore – How to buy, Where to use, Cost, Top up, Validity
Click the above link to view SimplyGo EZ-Link charms/wearables Singapore – How to buy, Where to use, Cost, Top up, Validity
EZ link Customer care contact phone number, email
Support form: https://www.ezlink.com.sg/support/
For General Enquiries
For transit-related queries and issues on concession cards, please call:
EZ-Link Customer Service Hotline: +65 6496 8300
EZ link customer care email: customerservice@ezlink.com.sg
Operating Hours: 8am to 6pm daily (excluding public holidays)
TransitLink Hotline: 1800-CALL ONE (1800-2255-663)
Operating Hours: 8am to 6pm daily (excluding public holidays)
EZ Link App: http://www.ezlink.com.sg/ezlinkapp
