Singapore Exchange Limited (SGX) Customer Care Phone, Email, Address

Singapore Exchange Limited (SGX) customer care address, phone number, email, website, services

General Enquiries: +65 6535 7511

Media Enquiries: +65 6236 8888

Email: media@sgx.com

Operating Hours: Monday to Friday – 8.30am to 5.00pm
Saturday, Sunday & Public Holidays – Closed

For financial results or investor matters, please contact the Investor Relations Team: ir@sgx.com.

Website: https://www.sgx.com/ 

What is CDP Account?

  • A CDP securities account is a type of account that you need to open if you want to buy and own stocks, bonds, and other securities listed on the Singapore Exchange (SGX).
  • This account allows you to keep track of your investments and provides a secure and efficient way to transfer securities between buyers and sellers.

What are the Benefits of having a CDP Account?

  • It gives you direct ownership of the securities that you buy.
  • Have full control over your portfolio and can make decisions about buying, selling, or holding securities without any interference from third-party custodians.
  • It provides a centralised record of all your securities transactions.
  • To keep track of your investments and calculate your gains and losses for tax purposes.

How to apply for CDP Securities Account and get CDP number?

Eligibility

  • Age at least 18 years old.
  • Cannot be an undischarged bankrupt.
  • Must have an existing Singapore bank account

Documents required

To open a CDP account with DBS, to provide the following supporting documents:

  • NRIC or passport
  • Bank statement or passbook
  • Latest CPF statement or a letter from CPF Board confirming your CPF account number
  • Latest income tax assessment
  • Tax bill or a letter from IRAS confirming your tax residency status
  • Utility bill or bank statement
  1. Individual Account
  2. Joint Account
  3. Corporate Account

How to Open a Joint CDP Account

To open a joint CDP account with DBS, both parties must have an existing DBS or POSB bank account. You will also need to provide your Malaysian IC or work pass, if applicable.

To open a joint CDP account, you can visit any DBS or POSB branch. Make sure to bring along the following documents:

  • NRIC or passport
  • Joint account holder’s NRIC or passport
  • Your joint account holder’s DBS or POSB bank account number
  • Once your joint CDP account is opened, both parties will have equal rights to the account. This means that both parties will be able to trade and make investment decisions.

CDP Login Singapore

  • For Individual and joint account
  • Account type Using Singpass to login here

Corporate and Trustee Account Login

Product & Services at Singapore Exchange Limited

  • Financial Derivatives and Commodities Derivatives
  • Securities, Shares & Bonds
  • Indices & Market Data

What are the Exchange Groups linked with SGX Group?

CDP (Customer Data Platforms) services

For CDP services, please contact SGX Investor Portal which serves the needs of an individual investors on CDP account matters online. Customers don’t share your User ID, password and OTP with anyone. If you receive any message that looks suspicious, do not click on the links.

To report Call: +65 6535 7511
Email: asksgx@sgx.com
Website: https://investors.sgx.com

How to open a CDP account, manage or apply for new services through internet or mail?

CDP Account Open for Singaporeans and PRs

1. Visit https://investors.sgx.com/cdp-account-opening/#/myinfo-form-intro
2. Sign Up using Myinfo (or) also sign up using the online form.
3. Applicants must be at least 18 years old.
4. *File formats must be in JPEG, JPG, PNG or PDF. Maximum 5MB per file.
5. To protect your personal data are digitally certified by GlobalSign, world’s leader in digital trust services.
6. Before applying you must have the following documents,

  • A Singapore Bank Account: You’ll be have Direct Crediting Service to receive dividends and cash distributions in Singapore dollar directly into the designated bank account. Participating banks for the Direct Crediting Service are:
      – Citibank NA (Citibank)
      – DBS Bank Ltd (DBS/POSB)
      – Malayan Banking Berhad (Maybank)
      – Oversea-Chinese Banking Corporation Limited (OCBC)
      – Standard Chartered Bank (SCB)
      – The Hongkong and Shanghai Banking Corporation Limited (HSBC)
      – United Overseas Bank Limited (UOB)
  • Photographed/Scanned Copy of Signature*: The signature will be used for authentication purposes on updating your particulars or conduct a transaction. It should be kept safe to submit your signature as the entire SGX.com is SSL certified.
  • Tax Identification Number (TIN)

If you have a tax residency status outside Singapore, you will need to provide:

  • Country of Tax Residency
  • Tax Identification Number (TIN)
  • Completed Form-W9* (Note: It’s required only for US citizens, green card holders and individuals who are treated as US tax residents. For details, please visit the US Internal Revenue Service).

7. Click “Proceed”.
8. You’ll be direct to Singapore’s Government website (https://saml.singpass.gov.sg/spservice/welcome).
9. Then Login with “SingPass App” (or) SingPass ID/Password.
10. All documents are not encrypted or password-protected.

CDP Account Open for Others

1. Sign up using online form, with supporting documents.
2.*File formats must be in JPEG, JPG, PNG or PDF. Maximum 5MB per file.
3. All documents are not encrypted or password-protected.
4. Before applying you must have the following documents,

Primary Support Document*:

  • For Singapore Citizens/PRs: NRIC; or Singapore Armed Forces ID; or Singapore Police ID with Passport.
  • For Malaysia Citizens: Malaysia IC; or Passport, Work Pass
  • For Other Nationalities: Passport, Work Pass

Secondary Support Document*: You must have One of the following,

  • Bank statement from any Monetary Authority of Singapore (MAS) licensed banks; or
  • Statement from Central Provident Fund (CPF); or
  • Statement from Inland Revenue Authority of Singapore (IRAS)
  • Applicant’s name and residential address must match with the Support Document during verification should be within the past 3 months.

5. Singapore Bank Account: You’ll be have Direct Crediting Service to receive dividends and cash distributions in Singapore dollar directly into the designated bank account. Participating banks for the Direct Crediting Service are:

    – DBS Bank Ltd (DBS/POSB)
    – Malayan Banking Berhad (Maybank)
    – Oversea-Chinese Banking Corporation Limited (OCBC)
    – Standard Chartered Bank (SCB)
    – The Hongkong and Shanghai Banking Corporation Limited (HSBC)
    1. – United Overseas Bank Limited (UOB)

6. Photographed/Scanned Copy of Signature*: The signature will be used for authentication purposes on updating your particulars or conduct a transaction. It should be kept safe to submit your signature as the entire SGX.com is SSL certified.

  • Tax Identification Number (TIN)

If you have a tax residency status outside Singapore, you will need to provide:

  • Country of Tax Residency
  • Tax Identification Number (TIN)
  • Completed Form-W9* (Note: It’s required only for US citizens, green card holders and individuals who are treated as US tax residents. For details, please visit the US Internal Revenue Service).

7. Click “Proceed”.

How to report any issues or areas of concern relating to listed companies on SGX?

Singapore Exchange Regulation (SGX RegCo) established the Whistleblowing Office, to report any issues by an individual or institution wishing to raise a concern about any company listed on SGX. The Whistleblowing Office is a separate office within SGX RegCo and reports directly to the CEO and Board of SGX RegCo.

Email: regcowhistleblowing@sgx.com

Address: SGX RegCo Whistleblowing Office
Singapore Exchange
11 North Buona Vista Drive
#06-07 The Metropolis
Tower 2
Singapore 138589

NOTE:

    1. All reports will be handled by a specialist case worker within the Whistleblowing Office.
    2. SGX RegCo cannot deal with whistleblowing allegations concerning SGX itself.

Report illegal Services at Singapore Exchange Limited (SGX)

If any complaints regarding whistleblowing matters concerning in Singapore Exchange Limited, please contact the following

Address: Head of Internal Audit, Singapore Exchange
11 North Buona Vista Drive, #06-07
The Metropolis Tower 2
Singapore 138589

Telephone: +65 6236 8585

Email: Report here

About

The Singapore Exchange Limited (SGX) is a Singaporean investment holding company that provides different services related to securities and derivatives trading and others. SGX is also a member of the World Federation of Exchanges and the Asian and Oceanian Stock Exchanges Federation.
Founded: 1 December 1999, Singapore
ISIN Code: SG1J26887955 (23 November 2000)
CEO: Loh Boon Chye

SGX Cares Partners

SGX Cares creates positive change and drive opportunities for a brighter and more sustainable future.​ Uplift and empower financial industry through fundraising events, outreach activities and initiatives to foster financial literacy. Collaborating with different stakeholders to find new ways to extend a helping hand and build relationships through the good times and the tough ones.​

SGX Cares – Bull Charge
SGX Cares – Outreach
SGX Cares – Financial Literacy

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