Singapore Prison Service (SPS) Customer Care Phone number, Address, E-Services / E-letters

Singapore Prison Service (SPS) Customer Care Phone number, Address

Address: Singapore Prison Headquarters
980 Upper Changi Road North, Singapore 507708

Operating Hours: Mondays to Fridays: 8.30am to 5.30pm

General Enquiries & Feedback: 1 800 774 7667 (1-800-PRISONS)


Map: View location here

How to reach Singapore Prison Service (SPS) by Bus / MRT?

By Bus:

By Metro:

About SPS

Singapore Prison Service (SPS), a uniformed organisation instituted in 1946, is one of the 11 Agencies under the Ministry of Home Affairs (MHA). Together, form the Home Team. SPS contributes to MHA’s Vision of being ‘A Trusted Home Team, A Safe and Secure Singapore’ through the secure custody and rehabilitation of offenders.

Locate your nearest Visit Centre here.

How to report through online form?

  • To report if you have any concern, please fill the form here

How to book for the visitors / next of kin / Lawyer to meet the inmate in the Singapore Prison?

Who can visit the inmate and what are the documents required?

  1. Family members and relatives are allowed to visit the inmate.
  2. Visitors has to register to visit the inmate and submit the required documents.
  3. Annex D needs to be submitted for those who are not able to submit the document proof

For any enquiry on e-Services, call during the office hours mentioned below:

Phone: 1800-PRISONS (1800-7747667)

Office hours: Mon to Fri: 08:45 AM to 05:00 PM

Application To Visit Inmate for those who do not submit the documents proof

This form is only for the visitors who are not able to provide proof of the document

  1. Visit (OR) obtain the hard copy from the prison centres
  2. Enter the applicant name, address, email, contact number
  3. Identification number (Either passport / NRIC / FIN)
  4. Enter the number of inmates which is optional
  5. Mention in the text box provided whether it’s an one time visit or multiple time / regular visit
  6. Select the relationship to inmate
  7. Enter the reason for your visit
  8. Acknowledge and submit the request
  9. Processing time will be 21 working days

Where can you visit?

For Online visit centre visit here

For e-letters visit here

There are five Prison Link Centres and five Satellite Visit Centres.

Singapore Prison Service (SPS)

How to send SPS DIRECT e-Letters?

  1. Visit
  2. Login with Singpass
  3. Enter the required details

Contact Singapore Prison Service (SPS) on Social Media


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