StarHub Termination: How to terminate the service with StarHub Singapore? How to get the deposit? Termination fee

StarHub Termination: How to terminate the service with StarHub?

To request the termination of your business services through:

Email: businesshelpdesk@starhub.com

Phone: 1631 (or +65 6820 1631 from overseas)

How to terminate StarHub postpaid mobile or Digital Voice Home?

To request the termination of your postpaid mobile or Digital Voice Home services through:

How to terminate StarHub broadband or TV services??

To request the termination of broadband or TV services

Go to any of following StarHub shops with required documents

Required Documents

  • Letter of authorisation,
  • Copy of your and the registered subscriber’s NRIC / FIN ready.
StarHub shops Address Opening Hours
Plaza Singapura 68 Orchard Road
#01-36
Singapore 238839
11:00 AM – 9:00 PM (Daily)
Jurong Point 63 Jurong West Central 3
#B1-12
Singapore 648331
11:00 AM – 9:00 PM (Daily)
Nex 23 Serangoon Central
#B1-66/67/68
Singapore 556083
11:00 AM – 9:00 PM (Daily)
Tampines 4 Tampines Central 5
#02-27/28
Singapore 529510
11:00 AM – 9:00 PM (Daily)

What are the documents needed for Termination of StarHub TV?

Singaporeans/PRs Singaporeans/PRs are required to present
  • NRIC of subscriber
Foreigners Foreigners are required to present either document
Business-registered accounts
Business-registered account owners need to present the following documents:
  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp
Note: Business Profile must be less than 3 months old
Equipment to bring along for termination
  • Set-top box
  • Power adapter
  • Remote control
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How to compute early termination charges?

Early termination charges are tiered according to the number of months left in your contract at the point of your termination request. They also vary according to the subscription fees.
Below is a sample calculation that applies for the following mobile plans:

  • Mobile+ $69, $99, $129, $169 2-Year Plan
  • Mobile+ $38, $45 SIM Only 1-Year Plan
  • 4G $25 SIM Only 1-Year Plan
  •  #hellochange $45, $55, $80, $110, $243 2-Year Plan
Example  $69 2-year Plan

With 12 months remaining in the contract

Consumer Offer (incl. GST) $69.64 x 12 months = $835.68
CIS Offer (incl. GST) $62.10 (after 10% CIS discount) x 12 months = $745.20

How to terminate StarHub Recurring Giro services?

  1. Fill the online form
  2. Enter the account holder’s full name as in passport / NRIC / FIN
  3. Enter passport / NRIC / FIN number
  4. Provide the StarHub account details such as StarHub mobile number, termination date, type of plan, reason for the termination with StarHub
  5. Make sure you have used all credits in your Simba wallet since it is non refundable
  6. After completing the form to send following mail address

Address: StarHub Ltd
Reccuring GIRO
Singapore Post Centre
P.O. Box 291
Singapore 9144010

StarHub Termination

StarHub Singapore Customer Care Phone number, Address, Email and Services

View StarHub Singapore Customer Care Phone number, Address, Email and Services through the above link.

StarHub Singapore Customer Care

General Service Hotline : 1633 (or +65 6820 1633 from overseas)

Working Hours: 24 hours

Prepaid Mobile Enquiries : 9850 0000 toll free, (or +65 9850 0000 from overseas)

Working Hours: 24 hours

Billing Enquiries: 1637, (or +65 6820 1637 from overseas)

Working Hours: Mondays – Sundays, 8am – 9pm

Sales Hotline: 1630, (or +65 6820 1630 from overseas)

Working Hours: Mondays – Sundays, 10am – 8pm

Star Hub Public Hotline : +65 6873 2828

Star Hub Official Website: https://login.starhubgee.com.sg/

WhatsApp Enquiries: 6820 1633

Working Hours: 24 hours

SMS Enquiries

  • Checking your bill
    SMS your <NRIC>, bill, <StarHub Account No> and send to 2455
  • Checking your prepaid balance
    Dial *123# (An SMS with your prepaid balance will be sent to you within 3 minutes)
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