Watson Singapore Customer Care Phone number, Address, Email, Hours, How to reach?

Watson Singapore Customer Care Phone number, Address, Email, Hours

Address: 391 Orchard Road, #B2-06-10, Takashimaya S.C., Singapore

Phone: +65 6602 8271  (Mon-Sat 8am-10pm)

Email: support_sg@ninjavan.co

Operating Hours: 9am – 11pm daily , Eve of Public Holidays: 9am-12.30pm

Closed on Public Holiday

Website: https://www.watsons.com.sg/

Location: View direction here

How to reach Watson Singapore By Bus / By MRT?

By Bus:


what is the minimum amount required to checkout?

  • Minimum net spend of $3

Delivery Charge

  • Collect Service : $5
  • Free Delivery with min. $60 nett spend
  • For online orders below $60, there will be a $10 express delivery fee applicable.
  • Standard Click & Collect and Standard Home Delivery service with min. $40 nett spend.
  • Non-members enjoy Free Click & Collect and Home Delivery service with min. $50 nett spend.


  • $4 OFF + FREE Delivery with min. $40 spend for first purchase
  • Apply code NEW2023

Mode Of Payment

How to receive eCoupon / eVoucher?

  • To receive eCoupon or eVoucher that include the issuance
  • These are electronic coupons or vouchers, they would not be delivered together with your order.
  • Will be issued via email within 1 month after the stated date found in the Terms & Conditions

How can check on my available e-coupons / e-vouchers details in my account?

To check on e-coupons / e-vouchers details, including expiry dates, you may access these information via ‘e-coupon and e-voucher’ in ‘My Account’, once you logged in.

How to cancel my order?

Order will be processed immediately, you will not be able to cancel your order once you have confirmed payment.

How can I redeem my member points for online purchases?

  • Redeem your points for any online purchases at watsons.com.sg.
  • To redeem, login to member account before making an order and upon check out
  • choose the amount you’d like to redeem
  • Maximum redemption dollar value based on your available points, which will be shown at the checkout page

How to Return / Refund in Watson Singapore?

To make sure that items delivered to you are of a good condition and correct.

  • Defective item
  • Incorrect item from the initial order
  • Expired item
  • Missing item

if you received any of the above items, please contact customer service: +65 6602 8271 within 7 days order received

Watsons Orders Placed via Lazada, Shopee, Amazon, Grabmart or Pandashop these platforms, approach their customer service for your refund.

Contact Watson Singapore on Social Media


Download Watson app on Google Play / App Store / Huawei



1.What is Watsons Elite membership programme?

Watsons Elite membership programme is curated to reward Watsons loyal members with upgraded benefits found here

2.How to receive eCoupon / eVoucher?

  • Watsons Online run certain promotions that include the issuance of eCoupon or eVoucher.
  • These are electronic coupons or vouchers, they would not be delivered together with your order

3.What is the minimum amount required to checkout?

Minimum spend of $3 is required.

4.What is the difference between e-coupon and e-voucher?

  • E-coupons are promotional codes/vouchers that allows you to offset a certain value of an item/order purchased with or without a certain purchase criteria met.
  • These e-coupons can come in forms of percentage or dollar value discounts.
  • E-vouchers are cash/gift vouchers issued by us (usually for refund cases) as a payment mode, to offset your purchase.

5.How to change my order after it has been placed?

An order confirmation email, your order has been processed and no further changes can be made.

Is there any problem/complaint with reaching the Watson Singapore Address, Services? Please report any issues using the below comment form.

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